Staffing & Technology
Professional Staffing.
Your tenants experience the building through the people who serve them every day. SBM recruits, trains, uniforms, schedules, and supervises site-specific teams for lobbies, reception desks, mailrooms, messenger centers, and other daily operations. Property managers gain one accountable partner.
What’s Included
A staffing program, not a staffing agency.
SBM provides a fully managed staffing program, not temporary placements. We recruit, screen, train, schedule, and supervise every site team, maintain backup coverage, and remain accountable for day-to-day performance. Property managers gain a consistent operation without having to manage multiple staffing vendors or individual shifts.
- Concierge staff and lobby ambassadors
- Reception and front-desk personnel
- Mailroom and messenger-center staff
- Couriers and internal runners
- Shift supervisors
- Site managers
How It Works
How SBM builds and manages your team.
Define
We translate your standard into a job description, schedule, and competency profile we can hire against.
Recruit
Candidates sourced, screened, and interviewed against the specific demands of Class A buildings.
Onboard
Training tailored to your site before day one covers your protocols, systems, and standards.
Manage
SBM supervises, reviews, and develops the team so property managers don’t have to.
Technology
The infrastructure behind every shift.
A polished team needs a serious operations platform behind it. Ours handles the unglamorous parts so the front line can focus on the work.
Time & Attendance
Location verified timekeeping, live coverage visibility, and instant alerts for absences or late arrivals.
Training Records
Every staff member’s certifications, training, and orientations for each site are tracked and ready for audits.
Performance Reviews
Structured monthly reviews give every professional useful feedback throughout the year.
Coverage Analytics
Coverage, overtime, and attrition reporting your property manager can take to ownership.
Explore More
Other solutions you may need.
Corporate Concierge
Premium concierge services tailored to the specific needs of property managers and their tenants. Elevating every touchpoint.
Explore Service →Lobby & Front of House
First impressions matter. Our front of house teams set the tone for every person who walks through your doors.
Explore Service →Mailroom Outsourcing
A managed daily mail operation for one tenant or an entire building, covering sorting, internal distribution, certified mail, outbound preparation, and carrier coordination.
Explore Service →Ready to elevate your building's operations?
Begin with a tailored proposal. We'll review your building's needs and put together a recommendation worthy of your address.