Core Operations
Messenger Center.
SBM operates a centralized Messenger Center for every inbound and outbound package handoff in your building. Trained onsite teams receive from couriers, release items to tenants, accept outbound shipments, and document each transfer so property managers have clear operational visibility.
What’s Included
Control every handoff, inbound and outbound.
Our model brings together trained onsite staff, documented procedures, and proprietary tracking technology to manage every handoff throughout the building. Each item is recorded as it moves from a courier to SBM, from SBM to a tenant, or from a tenant to an outbound courier. This creates a clear, verifiable chain of custody.
Property managers and tenants gain consistent visibility, reliable service, and confidence that every delivery is handled with care from arrival through final release.
- Dedicated onsite messenger center staff
- Managed inbound and outbound courier handoffs
- Photographed intake and release
- Immediate tenant notifications
- Digital chain of custody tracking
- Courier arrival and departure management
- Daily volume and exception reporting
- Documented escalation and notification procedures
How It Works
Four steps to better operations.
Assess
Review package volume, peak periods, delivery flow, and exception history.
Design
Establish the staffing model, physical layout, intake rules, and escalation paths.
Implement
Train the onsite team on building protocols, tenant requirements, and technology.
Operate
Receive, transfer, release, and report on inbound and outbound packages, supported by ongoing quality reviews.
Technology
Visibility across every handoff.
SBM’s proprietary tracking platform documents every receipt, transfer, and release, supports tenant communications, and gives property managers clear reporting on package volumes, exceptions, and operational performance.
Photo Documentation
Every package is photographed at intake and release, creating a visual chain of custody record.
Instant Notifications
Tenants receive immediate SMS and email alerts the moment a package arrives or is ready for pickup.
Digital Signature Capture
Electronic signatures at every handoff point eliminate disputes and ensure accountability.
Management Dashboards
Property managers get daily, weekly, and monthly analytics on volume, trends, and performance.
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Explore Service →Ready to elevate your building's operations?
Begin with a tailored proposal. We'll review your building's needs and put together a recommendation worthy of your address.