Tenant Experience
Corporate Concierge.
SBM places trained, uniformed concierge professionals in your lobby and amenity spaces to welcome tenants, visitors, and clients with warmth, professionalism, and attention from the moment they arrive.
What’s Included
Hospitality tailored to your building.
Our concierge model combines polished hospitality with the operational discipline of a building services firm. Every greeting, request, and interaction reflects the standard your tenants expect and your building represents.
- Uniformed concierge trained in hospitality
- Tenant & VIP recognition protocols
- Advance visitor registration & arrival
- Reservations, deliveries & errand support
- Local vendor & service coordination
- Quiet escalation paths for sensitive matters
- Daily, weekly & quarterly experience reporting
How It Works
Four steps to a desk worth keeping.
Brand Alignment
We learn the tone of your building, including the language, the standard, and the relationships that matter.
Recruit & Train
Concierge candidates are screened for hospitality background, then trained on your specific protocols.
Activate
Coverage begins under SBM management with daily QA touchpoints during the first 60 days.
Refine
Tenant feedback, mystery audits, and quarterly reviews tune the program over time.
Technology
A quiet platform behind a polished desk.
Concierge work should feel personal, not transactional. Our platform handles the logistics quietly so the desk can focus on the guest in front of them.
Visitor Registration
Tenants register guests in advance, allowing the desk to greet them by name and route them in seconds.
Request Routing
Reservations, deliveries, and service requests captured, routed, and closed with a digital trail.
Tenant Recognition
A discreet directory keeps VIP preferences, allergies, and routines at the concierge’s fingertips.
Experience Reporting
Monthly summaries surface what tenants are asking for and what they’re thanking us for.
Explore More
Other solutions you may need.
Lobby & Front of House
First impressions matter. Our front of house teams set the tone for every person who walks through your doors.
Explore Service →Messenger Center
A staffed handoff point serving the entire building for inbound and outbound packages, with every arrival, transfer, and release documented.
Explore Service →Professional Staffing
Managed, site-specific teams who support your building’s operations and tenant experience. Every professional is recruited, trained, scheduled, and supervised by SBM.
Explore Service →Ready to elevate your building's operations?
Begin with a tailored proposal. We'll review your building's needs and put together a recommendation worthy of your address.