Core Operations
Mailroom Outsourcing.
SBM staffs and operates the daily mailroom for an individual tenant or an entire building. Our teams sort incoming USPS and carrier items, manage certified mail and internal distribution, prepare outbound postage and shipments, and coordinate daily carrier activity under one accountable program.
What’s Included
Daily mail operations, fully managed.
A Messenger Center controls the handoff between couriers and people in the building. Mailroom Outsourcing manages the work around those handoffs: sorting incoming mail, routing it internally, processing certified items, metering outbound postage, preparing shipments, and coordinating carrier pickups.
- Dedicated mailroom staff for one tenant or an entire building
- USPS and carrier mail receipt and sorting
- Certified mail logging and handling
- Scheduled internal distribution and pickup
- Outbound postage metering and shipment preparation
- FedEx, UPS, and DHL pickup coordination
- Tenant directory and forwarding procedures
- Backup coverage and holiday continuity
How It Works
Four steps to a turnkey program.
Discovery
We audit volume, carriers, internal routes, equipment, and current processes to scope the right tenant or building program.
Transition
Staff are onboarded, equipment is configured, and sorting, distribution, and carrier procedures are documented.
Operate
SBM sorts, routes, meters, and prepares mail every day, with managed staffing and backup coverage.
Optimize
Regular reviews surface volume, postage, service trends, and opportunities to improve the operation.
Technology
Visibility across every mail workflow.
Our platform records inbound receipt, internal routing, outbound manifests, and postage data so clients can see how the mailroom is performing.
Inbound Tracking
Every parcel and certified envelope logged on receipt with carrier, recipient, and timestamp.
Outbound Manifests
Daily outbound manifests reconcile against carrier pickups, eliminating disputes over lost packages.
Certified Mail Records
Certified items are logged through receipt and internal delivery for a clear audit trail.
Spend Analytics
Postage and shipping spend rolled up by tenant, department, and carrier on a monthly dashboard.
Explore More
Other solutions you may need.
Messenger Center
A staffed handoff point serving the entire building for inbound and outbound packages, with every arrival, transfer, and release documented.
Explore Service →Professional Staffing
Managed, site-specific teams who support your building’s operations and tenant experience. Every professional is recruited, trained, scheduled, and supervised by SBM.
Explore Service →Corporate Concierge
Premium concierge services tailored to the specific needs of property managers and their tenants. Elevating every touchpoint.
Explore Service →Ready to elevate your building's operations?
Begin with a tailored proposal. We'll review your building's needs and put together a recommendation worthy of your address.